Execs Detail Car Service LLC, DBA Execs Detail Limo.
To provide reliable, professional service for all clients, the following cancellation terms apply to all reservations.
Cancellation Charges
| When you cancel | What is charged |
|---|---|
| More than 24 hours before scheduled pickup | No cancellation fee — full refund |
| Less than 24 hours but more than 3 hours before pickup | 50% of the confirmed fare |
| 3 hours or less before scheduled pickup | 100% of the confirmed fare |
| No-show | 100% of the confirmed fare |
Rescheduling
One reschedule may be permitted with at least 24 hours notice, subject to availability. Where we can accommodate the new time, no cancellation charge applies.
If We Cancel
If we cancel your reservation, you will receive a full refund or a comparable replacement vehicle, whichever you prefer.
Airport Pickups
Airport pickups include a complimentary grace period, measured from the actual flight arrival rather than the originally scheduled one — we track your flight and adjust the pickup automatically, so an inbound delay does not count against you and does not trigger a cancellation charge.
- 15 minutes — Regular pickups
- 45 minutes — Domestic arrivals
- 60 minutes — International arrivals
Once the grace period expires, waiting time is charged at $1.50 per minute. Full details are on the pricing & policies page.
Severe Weather And Emergencies
Severe weather or other emergencies may allow a flexible reschedule. If conditions make travel unsafe, contact us as early as you can and we will work something out.
No-Shows
A reservation is treated as a no-show when the passenger cannot be located at the agreed pickup point after the included wait time has elapsed and we have been unable to make contact on the number provided. Please make sure the phone number on your booking is one you will answer on the day.
How To Cancel Or Reschedule
Call 347-247-4020 or email dpalmer@execsdetailcs.com. The time we receive your cancellation is the time used to work out which band above applies, so please contact us as early as possible.
Questions about these terms? Get in touch — we would rather explain it up front.