Frequently Asked Questions

We serve JFK, LaGuardia and Newark, along with the private terminals and FBOs across the region. Transfers to and from Westchester, Long Island and the New Jersey airports can be arranged on request.

As early as you can — reservations are confirmed in the order they are received, and peak periods fill quickly. That said, we will always try to accommodate a same-day request, so it is worth calling us on 347-247-4020.

We track your flight and adjust the pickup time automatically — there is nothing for you to do. Airport pickups include complimentary wait time, so a delayed arrival or a slow baggage hall does not cost you anything extra.

Yes. Meet-and-greet inside the terminal can be arranged when you book, and your chauffeur will be waiting at the arrivals area with a name board. Let us know at the time of booking if you would prefer a curbside pickup instead.

Our Chevrolet Suburban LT seats up to six passengers and takes up to six large cases with the third row folded. If you are travelling with an unusual amount of luggage, tell us when you book so we can plan for it.

Hourly and as-directed service is $100 per hour with a one-hour minimum. Airport transfers are flat or starting rates by route — Manhattan to JFK is $150 flat and LaGuardia is $125 flat, for example — and point-to-point work within New York City starts at $100. Rates are per vehicle, not per passenger.

We quote before you travel, so the figure you agree is the figure you pay. Tolls and parking are additional unless a flat rate specifically includes them. Every rate and charge is listed on our Pricing & Policies page.

Regular pickups include 15 minutes of complimentary waiting. Domestic airport arrivals include 45 minutes and international arrivals 60 minutes, measured from the actual flight arrival rather than the scheduled one — so a delayed landing does not eat into your grace period.

After the grace period, waiting time is charged at $1.50 per minute.

Yes. Hourly service keeps the vehicle and chauffeur with you throughout the day, which works out considerably better than booking separate transfers when you have several stops. Minimum durations apply — ask when you book.

Cancellations more than 24 hours before pickup are free and refunded in full. Less than 24 hours but more than 3 hours before pickup, 50% of the confirmed fare is charged. At 3 hours or less, or for a no-show, 100% of the confirmed fare is charged. One reschedule may be permitted with at least 24 hours notice, subject to availability.

The full terms are set out on our Cancellation & Refund Policy page.

We do. Corporate accounts can be billed centrally and set up with recurring itineraries so your assistant books once rather than every week. Contact us to arrange one.